Would you like to have a Computer Geek work on your Windows computer REMOTELY and not have to take it to a shop? 

Today it's possible. Software issues are resolved as you watch the repairs happen on your screen.  

Reduce costs!  Have the work done on your schedule regardless of the weather or traffic conditions.  Have a faster turnaround time on the repairs.  Scheduled or ad-hoc appointments available.   Call today 360-681-8796 or email

What is required for this service?  While talking to the technician you will be instructed to  download a small utility from our web site and execute it on your computer.  You have complete control and never loose sight of your important documents. 

What types of repairs can we accomplish over the internet?  Almost anything pertaining to software installs, updates or adjustments. 

HOW TO: Instructional education is also available.  You can have one-on-one instruction and either watch the technician accomplish the task or have the technician guide you in a learning session.

If this service sounds like something you would like to use to fix those pesky problems here is a simple check list of things to get ready before the call.  360-681-8796 email

1. Insure your internet connection is running and you can access the following web address

www.tscwa.com/support.htm

2.  Have a phone available to talk to the technician.

3.  Have a list of issues that you would like to have fixed.  (Suggest you use the software NOTEPAD and place the file on the desktop for easy review by the tech)

4.  Download the software file as instructed by the technician and place it on the desktop or click on the link in the email that has been sent to you. This file is the small module that is necessary for the remote session.  Execute the downloaded file.

5.  Enter the numbers given to you by the tech into the software you just downloaded and executed.  This is an authorization process allowing us to work on your computer.

6. Work with the technician as the issues are solved and corrected.

If you would like to see how the process looks, screen snapshots are available at the web address above for you review. 

The Solution Centre has been providing technical support to homes and small business users since 1991 and has a vast knowledge of computer systems and software. 

Billing is charged by the tenth of a minute from the time the call starts to the time the interactive session or conversation ends.  All billing is electronic and is measured in tenths of a minute.  Bills are sent electronically to your email address and are due in 10 days. There is a 15 minute minimum and the  hourly rate is $65.00 per hour which is less than the shop rate or in-home rates.